Customer Service RepresentativeSelect Medical
Job Summary
- Answer, forward and log incoming calls in the manner specified by the Central Business Office (CBO) Manager or Supervisor.
- Comprehend insurance and patient responsibilities in relation to account balances and billing.
- Resolve patient, physical therapy center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the Accounts Receivable team or appropriate supervisors as necessary if unable to resolve inquiry
- Take patient payments and applying to account correctly.
- Process and forward incoming mail according to department protocols.
- Document the billing system concerning all verbal and written communication relative to the specific patient accounts.
- Assist and support other departments and appropriate staff members as needed to resolve patients account inquiries.
- Provide feedback to the appropriate CBO staff when informed of changes in payers, plans, contracts, addresses, or other vital account billing information.
- Follow all HIPAA requirements as defined by Compliance Department.
- When not taking inbound calls; will work on other duties as assigned.