Customer Service RepresentativeSelect Medical

Key Responsibilities:
• Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.
• Understand insurance and patient responsibilities related to account balances and billing.
• Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary.
• Accurately process patient payments and apply them to accounts.
• Manage and forward incoming mail following department protocols.
• Document all communication related to patient accounts in the billing system.
• Collaborate with other departments to address and resolve account inquiries effectively.
• Provide feedback on changes in payer plans, contracts, or billing information to the CBO team.
• Maintain strict compliance with HIPAA regulations.
• Assist with additional tasks as assigned when not managing inbound calls.