Senior Poker DealerPENN Entertainment

SUMMARY This position is responsible for overseeing the poker room area, as well as any assigned table games activities. The Poker Manager is responsible for ensuring gaming activity within the assigned area is being conducted in the highest levels of integrity and professionalism and ensuring compliance of internal and external policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

The following and other duties may be assigned as necessary: 

• Responsible for supervising and managing staff in the Poker area.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. 
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. 
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.  
• Overall responsible for the accountability of the chips, cards, and all other gaming equipment. 
• Answers inquiries pertaining to Poker policies and services, and resolve occupants’ complaints while supporting all customer service programs. 
• Responsible for directing and managing Poker tournaments.  Ensures all established rules/regulations are followed throughout entire event by staff and players.  May assist with registration of event. Ensures winners are calculated correctly.   
• Responsible for working with Marketing to establish customer loyalty by creating Poker Room promotions and tournaments. 
• Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability 
• Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.   
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.  
• Protects and preserves assets of the company.  
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  
• Maintains strict confidentiality in all departmental and company matters. 
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.   
• May serve in the capacity as a Table Games Shift Manager in their absence.