Chief Operating Officer, Case Management SolutionsLeidos QTC Health Services

Job Summary

Directs all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Develops new business or expands the product line with the customer. Establishes milestones, monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees assigned to the program from technical, production and administrative areas. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.

 

Essential Duties and Responsibilities

• Federal government contract program management for multiple Agencies and large complex medical examination programs operating across the nation with multiple service delivery models.  Primary point of contact to the government.

• Responsible and accountable for overall contract performance and financials.

• Provides executive leadership through daily communication with various internal departments to coordinate services including during start-up period.  Works closely with Provider Management, Information Technology, Facilities, HR, Mobile Services, Customer Experience and Innovation & Operations Improvement teams and subcontractors to ensure contractually compliant services.

• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.

• Actively participates in and contributes to the development and communication of strategic objectives, plans and performance metrics to meet contractual compliance.

• Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met. 

• Drives continuous process improvement to enhance performance. Works closely with operations and leaders to continually improve processes and procedures in support of program.

• Seeks methods of improving/automating process and finds ways to increase profitability.

• Works closely with Operational Management to attain financial goals.

• Works closely with and mentors operational leadership to ensure contractual compliance is met. Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.  

• Manages contract action items from internal operations and customer/client

o Provides and reviews responses or updates as needed

o Implements corrective action plans and oversees execution with internal department leads as necessary

o Responds to client concerns in a timely manner; escalating as appropriate 

o Ensures timely recommendations and resolutions to ensure high level of customer satisfaction

• Perform other duties and responsibilities as assigned

 

Competencies:

• Ability to travel up to 20% of the time nationally

• Demonstrated program management experience using managerial, technical and/or business knowledge. Experience in directing and managing internal/external resources, communications and all functional program activities to meet contract cost, schedule and performance objectives.

• Advanced knowledge of Health/Medical services and/or logistics/medical logistics expertise

• Program management and government contract management

• Demonstrated leadership skills with the ability to prioritize, coordinate and delegate effectively

• Knowledge of Federal and military medical requirements and processes

• Excellent verbal, presentation and written communication skills

• Self-motivated with strong planning, problem-solving, analytical and organizational skills

• Exceptional interpersonal skills; quickly foster relationships and credibility at all levels

• Must possess the ability and flexibility to work to meet deadlines and client expectations

• Ability to effectively direct multiple tasks with competing priorities

• Ability to handle confidential information 

• Proficiency with software applications such as Microsoft Office applications and Tableau

 

Education and/or Experience: (includes certificate & licenses)

• Bachelor’s Degree or equivalent related work experience required, Master’s Degree preferred

• 14 years of program management experience

• PMI certification preferred

• 5 plus years of experience leading multiple teams/departments

• Minimum 3 years government contract management experience

 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.