Vice President Medical Case ManagementLeidos QTC Health Services

Job Summary

The Associate Director leads the division’s Regional Managers in providing quality, timely, cost effective disability and occupational evaluation services to our clients.  Ensures leadership, budget, operational and contractual performance goals are met.

 

Essential Duties and Responsibilities

Operations: 

• Manages team leaders to ensure the achievement of Leidos QTC (LQTC) goals and objectives including quality; timeliness; customer service and cost 

• Maintain effective working relationships with all customers, gaining feedback and modifying operations to ensure happy customers 

 

Leadership: 

• Effectively manages the employee lifecycle to include recruitment, employee training and employee career development. Provide day to day leadership through communication, coaching and mentoring, project management, and delegation to multiple team leaders and their corresponding employees. 

• Must top grade his/her people and continually seek to build a bench of A-players. Work quickly to address performance issues (bringing B players to A status, finding alternative positions (inside or out) for C players)

 

Provider Relations: 

• Promote communication between team leaders and providers (doctors in LQTC network) and provide support and direction as needed 

• Works with Provider Relations Vice President and Team Leaders to manage provider recruitment and utilization

 

Client & Examinee: 

• Ensures service to our clients is superior in quality and timeliness  

• Communicate with exam coordinators, claims adjusters and/or designee to best serve the client

 

Procedural Development: 

• Must continually strive to improve processes and procedures  

• Communicate with operations and other departments companywide to ensure the use of best practices and the standardization of processes and procedures 

• Seek methods of automating recurring processes. Find ways to increase profitability and encourage team to do so

 

Financial: 

• Manages the teams as a small business unit to ensure financial goals are achieved 

• Have the business sense to make great deals with the right partners, vendors, suppliers, and customers to ensure her/his business succeeds

 

Competencies:

• Superior written, verbal and visual communications skills

• Strong negotiation and project management skills

• Experience in developing and managing a budget

• Must have exceptional interpersonal skills and the desire to work in a dynamic and fast-paced environment

• Must be willing to travel as needed

• Proven ability to work effectively in a team environment

• Proven ability to execute multiple tasks efficiently and effectively

• Must be able to delegate effectively

 

Education and/or Experience: (includes certificate & licenses)

• Bachelor’s Degree from an accredited college in Business, Science, or a related discipline, or equivalent experience/combined education

• Master’s Degree or equivalent experience preferred

• Minimum 10 years of experience leading multiple teams/departments and supervision of team managers

• Client relations management experience

• Budgeting and project planning experience

• Experience in health related field working with medical professionals required

• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. 

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.