Director of OperationsLeidos QTC Health Services

Job Summary

Responsible for leading the team and efforts in support of the development, implementation and maintenance of the application(s) which enable QTC examiners to complete high quality medical reports within contractual timelines.  This role is responsible for leadership, motivation, and direction to staff; builds teamwork and fosters staff cohesion.  Additionally, requires collaboration with various departments including IT, Operations, other CQ leaders, and Business Capture/Development to meet customers’ needs.  This is a self-directed position which requires the ability to meet deadlines and work quickly in a fast-paced environment.  

 

Essential Duties and Responsibilities

• Proactively recommends modifications to existing policies, procedures, work instructions, training, and MEP application to improve the quality of deliverables to the customer

• Effectively manages the employee lifecycle to include recruitment, employee training and employee career development and employee retention

• Leads and prioritizes team’s workload

• Develops policies, procedures and work instructions

• Collaborates with organizational leaders to implement solutions based on business needs

• Develops and maintains a database for documentation

• Ensures documentation is organized, accurate and complete

• Collaborates with leaders, end users, and customers (both internal/external) on assigned projects/tasks

• Develops and maintains a positive working relationship with internal/external customers

• Presents information regarding quality activities including recommendations on strategic quality changes based on results

• Provides functional guidance, advice and/or training to team members to achieve department/organizational objectives

• Ensure team compliance with company/department/team policies, procedures, workflows and guidelines

• Manages, prioritizes and successfully executes multiple projects concurrently

• Perform other duties and responsibilities as assigned

 

Competencies:

• Demonstrated leadership skills with the ability to prioritize and delegate effectively

• Excellent verbal and written communication skills

• Excellent presentation and computer skills

• Excellent analytical, data analysis, problem solving and creative-thinking skills

• Demonstrated Medical Quality Assurance experience

• Ability to work in a team-oriented environment

• Flexibility in working outside of core business hours, at short notice

• Ability to travel as needed up to 25% of the time

• Strong diplomacy, tactfulness and empathy when dealing with customers

• Ability to quickly foster relationships and credibility at all levels

• Solid change leadership skills

• Proficient MS Office skills (Excel, Word, PowerPoint)

• Superior ability to work independently with minimal direction

 

Education and/or Experience: (includes certificate & licenses)

• Bachelor’s degree in a related field from an accredited college, or equivalent experience/combined education

• 7 year’s demonstrated management experience

• Project management experience desired

• Familiarity with Veteran’s Administration adjudication process preferred

• Provider training experience a plus

• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation 

 

 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.