Technology Support TechnicianUniversity of Pittsburgh

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment and enhance services overall. The Classroom Technology Support Technician is responsible for providing technical support and assistance to faculty, staff, and students in utilizing classroom technology resources. This role focuses on ensuring the efficient operation of audio-visual equipment, computing equipment, and other technology systems in classrooms and instructional spaces.

• Diagnoses and resolves moderately complex computing issues. Troubleshoots and improves AV equipment, design, and programming. Provides advanced technical support when necessary.
• Configures end-user devices.
• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software.
• Diagnose and resolve hardware, software, and network-related issues with classroom technology systems, identifying root causes, and implementing appropriate solutions to minimize disruptions during instructional sessions.
• Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

-Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software.
-Diagnose and resolve hardware, software, and network related issues with classroom technology systems, identifying root causes, and implementing appropriate solutions to minimize disruptions during instructional sessions.
-Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.
-Create and maintain documentation, user guides, and troubleshooting resources to support faculty and students in utilizing classroom technology effectively and independently.
-Maintain accurate records of classroom technology equipment, including tracking inventory, repairs, and replacements, and assist with procurement processes as necessary.
-Provide exceptional customer service by actively listening to and addressing the needs and concerns of faculty, staff, and students, demonstrating a positive and proactive approach to problem-solving.

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.