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Graduate Information Technology TechnicianVillanova University

  • Not-remote
  • Full-time
  • Total comp
    Expected total yearly pay with bonus and equity at target, including any base pay.
  • Salary
  • Villanova, PA

Job Summary


Villanova University


Graduate Information Technology Technician



Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Position Information

Posting Number:20260399V
Position Title:Graduate Information Technology Technician
Posting TypeStudent
Hours/week:10-20
Eligibility:Work study preferred but open to all students
Semester2026-2027 Academic Year
Location Kennedy Hall
Detailed Work Schedule
10-20 hours a week
Number of positions:5
Department:715-UTS - Technology Support Services
Contact Name:Kimberly Walter
Contact Phone/Extension:6105194899
Position Summary Information

Job Description Summary:
  • The Senior Information Technology Technician is a graduate student position. They provide advanced technical support to the Villanova University community through phone, chat, and in-person customer service channels.
  • This role requires strong technical expertise, analytical thinking, customer service skills, and the ability to work independently. While serving as a mentor, technical resource, and point of escalation for other student employees.
  • Record support requests using our TeamDynamix (TDX) ticketing system.




Requirements:
  • Provide excellent customer support through phone, chat, and face-to-face interactions.
  • Monitor the Service Desk ticketing queue and proactively respond to incoming tickets, emails, chats, and support requests to ensure timely resolution.
  • A minimum of one year of previous experience in information technology support, customer service, technical troubleshooting, or a related field is preferred.
  • Diagnose, troubleshoot, and resolve complex hardware, software, network, and account-related issues.
  • Utilize advanced technical knowledge and problem-solving skills to identify and resolve technology concerns efficiently.
  • Exercise responsible use of elevated system access to support University technology resources and services.
  • Assist with account administration and operational support for enterprise systems and services.
  • Work independently with minimal supervision while demonstrating sound judgment and accountability.
  • Adhere to all University security, privacy, compliance, and data protection standards.
  • Serve as a technical resource for fellow student technicians by sharing knowledge, assisting with troubleshooting, and helping mentor newer team members.
  • Excellent written and verbal communication skills.



Additional Information:
Summer, Fall, and Spring position.
* Technology Support Services will provide ALL training.
Physical Demands Summary:
Wage Rate:15.00
Posting Detail Information

Closing Date (11:59pm ET):
Open Until FilledYes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently a registered Villanova student?
    • Yes
    • No
  2. * Are you eligible for work study?
    • Yes
    • No
    • I don't know
  3. * What is your availability? (days and times)

    (Open Ended Question)

  4. * Have you ever worked on campus before? If “Y”, what department and semester/year?

    (Open Ended Question)

Optional Applicant Documents:

Required Documents
  1. Cover Letter / Letter of Interest
  2. Resume / Curriculum Vitae
Optional Documents




    Equal employment opportunity, including veterans and individuals with disabilities.

    PI287492820