Customer Service RepresentativeRobert Half

Description

We are looking for a Customer Service Representative to support day-to-day client interactions and order processing for a team based in Pennsylvania. This Contract to hire position is ideal for someone who communicates clearly, handles a steady volume of inquiries effectively, and maintains accuracy while entering customer information and requests. The person in this role will help create a positive service experience by responding promptly to inbound contacts and assisting with follow-up outreach when needed. Fully on-site Monday- Thursday 8-4:30, Friday 7:30-4.

Responsibilities:

Respond to incoming customer calls and provide timely, courteous assistance with questions, requests, and general support needs.

Accurately enter customer orders and related details into company systems while maintaining a high level of data quality.

Manage service inquiries from start to finish by gathering information, clarifying customer needs, and documenting each interaction appropriately.

Place outbound calls as needed to confirm order information, provide updates, or resolve open customer issues.

Coordinate with internal teams to address customer concerns efficiently and ensure requests are handled in a timely manner.

Maintain organized records of calls, order activity, and service outcomes to support consistent communication and follow-through.

Deliver attentive support that reflects company service standards and helps build strong customer relationships.

Requirements Previous experience in customer service, call handling, or a related support role.

Ability to manage inbound calls professionally while maintaining a positive and solution-focused approach.

Experience with order entry and strong attention to detail when processing customer information.

Comfortable making outbound calls for follow-up, clarification, or issue resolution.

Strong verbal communication and listening skills.

Ability to work efficiently in a fast-paced environment with changing priorities.

Basic computer proficiency and confidence navigating business systems for data entry and customer support. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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