Security Officer & EMT (FT)PENN Entertainment
Job Summary
- Adheres to all departmental and company policies and procedures regarding guest service standards.
- Assists sick or injured patrons and team members; performs CPR as necessary.
- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
- Attends all departmental, company, and safety/first aid training classes as scheduled.
- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedure.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.