Customer Service RepresentativeRobert Half

Description

Job Title: Customer Service Representative

Job Type: Temporary for 3 months, Immediate start

Schedule: Monday-Friday 8am-5pm

Work Location: West Middlesex, PA

Pay: $17.50/hour

Responsibilities:

Provide highquality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner.

Use effective communication and problemsolving skills to address customer questions, technical concerns, and accountrelated needs through various channels.

Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.

Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.

Investigate and correct account or servicerelated discrepancies, ensuring accurate information and continuity of service.

Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.

Support processes related to customer orders, returns, credits, and other transactional activities as assigned.

Oversee and coordinate daytoday fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.

Review systemgenerated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.

Maintain accurate and thorough documentation of customer interactions and case activity.

Requirements

Qualifications:

Education, Licenses, and Certifications

• Associate's degree in business administration or related field preferred or equivalent work experience required

Years of Experience and Knowledge

• 1 ~ 3 years of direct customer service experience required

Skills and Abilities

• Intermediate level Microsoft Outlook, Word, PowerPoint skills

• Excellent interpersonal, written, and verbal communication skills.

• Strong phone communication skills, including maintaining a professional and personable demeanor while quickly establishing rapport and fostering positive customer interactions.

TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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