Event Services Manager - Embassy Suites Dorado del Mar Beach ResortHilton

The Event Services Manager for the Embassy Suites Dorado del Mar Beach Resort will execute all aspects of the written sales agreement and corresponding arrangements between the hotel and customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site convention.

The Embassy Suites Dorado del Mar Beach Resort in Dorado, Puerto Rico is located just outside of San Juan, a short drive from Luis Munoz Marin International Airport (SJU). The hotel features 174 well appointed suites and offers 10k sq. ft. of meeting space.

What will it be like to work for this Hilton Brand?

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with "More Reasons to Stay®", offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager's Receptions every evening. Embassy Suites' bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provides direction and supervision to affected departments and team members during execution of meeting and/or event.
• Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Analyzes customers' service and product needs and financial issues of in-house groups; recommends and acts upon appropriate resolution of customers' concerns while maintaining profitability.
• Using computer systems (Word, Excel and Sales/M &&mbsp;C department systems) prepares reports, correspondence and analysis relative to group activity. Copies and distributes same.
• Participates in internal and external meetings as determined by the Director of Meetings & Conventions i.e., forecast, menu review, department, citywide pre-cons, operational department pre shifts etc. Participates in internal and external training and industry events; i.e., Customer Focus Meetings & Conventions, Front Line Leadership, CPR, ACOM Institute etc. Participates in development and measurement of personal and team goals and action plans.
• Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.

EOE/AA/Disabled/Veterans