Customer Service RepresentativeAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

We are seeking a Customer Service Representative to serve as the primary liaison between a recognized health insurance organization and its members and providers. Responsibilities: Handle inbound and outbound calls, providing guidance on benefits, enrollment, claims, and coverage changes. Resolve customer inquiries, complaints, and service issues, escalating cases when necessary. Conduct follow-up calls and document interactions in the appropriate systems. Support member retention and satisfaction while meeting productivity and quality goals.