Coordinador de ServicioAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking a Coordinador de Servicio for a direct hire opportunity in San Juan, PR within the biotechnology and pharmaceutical services industry. This role is ideal for an organized, customer-focused professional who enjoys coordinating service requests, supporting technical teams, and ensuring customers receive timely and accurate service solutions.

The Coordinador de Servicio will serve as an important point of contact for service requests related to biomedical equipment, refrigeration, patient care, and specialty services. This position offers a structured, team-oriented environment with supportive leadership, clear processes, and regular collaboration across departments. It is a strong opportunity for someone looking to grow in service coordination, dispatching, administrative support, and customer care.

Key Responsibilities

- Receive, document, and coordinate customer service requests through phone calls, emails, text messages, and other communication channels.
- Assign and schedule technician and specialist services based on customer location, contracts, availability, training requirements, and service needs.
- Maintain accurate service requests, customer interactions, equipment details, quotes, backorders, and case assignments in CRM and ERP systems.
- Coordinate preventive maintenance schedules, equipment pickups, transfers, relocations, installations, and follow-up service activities.
- Track backorders, coordinate with Purchasing and external vendors, obtain quotations, and support service fulfillment through completion.
- Prepare and process invoices for services, parts, products, workshop work, refrigeration, specialists, and patient care services.

Compensation and Benefits

- Pay rate: $13.50 per hour.
- Job type: Direct hire.