Collections SpecialistRobert Half

Description We are looking for a detail-oriented Collections Specialist to support accounts receivable performance for a Contract position based in Fort Mill, South Carolina. In this role, you will manage a portfolio of outstanding balances, communicate with customers regarding delinquent accounts, and help drive timely payment through effective follow-up and issue resolution. This opportunity is ideal for someone who can balance relationship management, data analysis, and process discipline in a fast-paced advertising environment.

Responsibilities:

Manage an assigned group of receivable accounts and work toward monthly cash collection targets through consistent outreach and follow-up.

Engage customers with overdue balances to obtain specific payment commitments, document updates in Oracle, and monitor each commitment through resolution.

Review aging reports and weekly account priorities to organize daily collection activity based on risk, balance size, and delinquency level.

Investigate customer questions related to outstanding invoices by providing account details, statements, and supporting billing documentation as needed.

Determine the underlying cause of nonpayment, apply the appropriate account status or reason code, and keep account records accurate and current.

Partner with internal teams such as Billing, Sales, Service Operations, and Cash Applications to resolve disputes, deductions, short payments, and billing discrepancies until closure.

Reconcile account activity by analyzing spreadsheets, remittance details, and payment records to identify unapplied or misapplied cash and support correction efforts.

Use customer billing and accounts payable portals to submit invoices, confirm receipt, obtain purchase order details, and track expected payment timing.

Monitor portfolio trends, identify recurring payment barriers, and recommend improvements that strengthen collection performance and reduce aging exposure.

Escalate accounts when appropriate by supporting recommendations for credit holds, service interruption, write-offs, or external recovery actions in line with established guidelines. Requirements Experience in commercial and/or consumer collections, credit collections, or accounts receivable operations.

Working knowledge of collection procedures, billing follow-up, and delinquent account resolution.

Proficiency with Oracle and familiarity with accounts receivable systems used to track payment activity and account status.

Strong analytical skills with the ability to review spreadsheets, reconcile balances, and investigate payment discrepancies.

Ability to communicate professionally with customers and internal stakeholders regarding overdue balances and account issues.

Experience using Google Workspace or similar productivity tools for reporting, documentation, and daily workflow management.

Strong organizational skills with the ability to prioritize a portfolio of accounts and maintain accurate follow-up records.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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