Customer Service SupervisorRobert Half

Description

We are looking for a Customer Service Supervisor to guide daily operations in a busy healthcare setting in South Carolina. This contract-to-permanent position is ideal for a hands-on leader who can balance service quality, team direction, and operational consistency while supporting a staff of 15 to 20 employees. The person in this role will help create a responsive, well-organized environment for patients, visitors, and facility partners through strong communication, accountability, and attention to detail.

Schedule:

Schedule: 2:00 PM - 11:00 PM, 5 days per week, rotating weekends

Work Location: On-site daily

Responsibilities:

Lead day-to-day activities for a frontline team of 15 to 20 employees, providing direction, support, and clear expectations for performance.

Address customer questions, concerns, and service issues promptly, taking practical steps to resolve problems and strengthen satisfaction.

Monitor assigned areas through regular walkthroughs and inspections to uphold cleanliness, quality, safety, and overall operational standards.

Organize daily staffing coverage, work assignments, and project priorities to maintain efficient service across the facility, including rotating weekend support.

Coach team members through feedback, recognition, and corrective conversations while helping build a detail-focused and service-focused culture.

Participate in recruiting, interviewing, onboarding, and ongoing training to ensure employees are prepared to succeed in their roles.

Maintain accurate departmental records, update duty assignments, and support performance review and staff meeting processes.

Oversee supply usage, equipment condition, and storage organization to keep the department prepared and operating effectively.

Identify service gaps or process concerns and implement improvements that enhance workflow, compliance, and customer experience.

Requirements Prior experience in a supervisory, team lead, or people management role.

Demonstrated ability to deliver strong customer service in a fast-moving environment.

Clear verbal and written communication skills with the ability to interact professionally across all levels.

Sound judgment and the ability to work independently while managing multiple priorities.

Comfortable coaching employees on attendance, performance, and workplace expectations.

Able to spend a significant portion of the day walking, observing operations, and conducting facility inspections.

Experience in healthcare, hospitality, facilities, housekeeping, environmental services, or a related service setting is preferred.

Background in scheduling, staffing coordination, or managing hourly employees is a plus. TalentMatch

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