Technical Support SpecialistASC Engineered Solutions
Job Summary
Position Title: Technical Support Specialist
Department: Information Technology
Employment Type Full Time
Location: Liberty, SC
Workplace Type: Onsite
Reporting To: Onsite
Qualifications:
*Reliable Safety and Flow Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.*
Equal employment opportunity, including veterans and individuals with disabilities.
Position Title: Technical Support Specialist
Department: Information Technology
Employment Type Full Time
Location: Liberty, SC
Workplace Type: Onsite
Reporting To: Onsite
Technical Support Specialist
The Technical Support Specialist provides Tier 1 and Tier 2 technical support for the organization's PC and PC-related hardware/software needs, by phone, e-mail, in person, and remote-control tools. This role performs initial assessment, triage, research, and resolution of first- and second-level issues company-wide and, when supporting a specific site, serves as an on-site resource working alongside IT Engineering and Network/Server Administration teams to troubleshoot, implement, and deploy systems and applications for that location.
How You Will Help:
- Serve as the primary point of contact for Tier 1/2 support requests; perform initial assessment, triage, and troubleshooting of IT equipment and applications, escalating complex issues as needed
- Diagnose and resolve hardware, software, and basic networking issues for PCs, laptops, printers/copiers, mobile devices, and peripherals
- Configure, deploy, install, and maintain computers, phones, peripherals, printers, and operating systems; install and support approved software; dispense toner, batteries, and related supplies
- Perform new-user setup and onboarding, including workstation, software, telephone service, and network printing configuration
- Manage service ticket queues and route issues to IT Engineering, Network/Server Administration, or other teams as appropriate; collaborate with those teams to resolve system and network issues
- Perform basic user and computer account administration (e.g., Active Directory)
- Complete site-specific “smart hands” requests, such as local Internet circuits, firewalls, network switches, wireless access points, and servers
- Support videoconferencing, telecommunications, LAN/WAN, and local Audio/Video equipment (e.g., conference rooms)
- Train and support end users on Microsoft Office 365 applications and collaboration tools (Outlook, Teams, OneDrive, etc.)
- Promote a safe workplace by performing all tasks in compliance with safety rules, procedures, and PPE requirements; report unsafe conditions or practices immediately
- Perform other duties as assigned
What You Will Bring:
- Strong troubleshooting, analytical, and problem-solving skills across desktop, hardware, and basic networking issues
- Proficient in Microsoft Windows 10/11 (Desktop Administration) and Microsoft 365 Suite (Outlook, Excel, Word, PowerPoint, Access, OneDrive, Teams)
- Working knowledge of Active Directory user/computer account administration
- Basic knowledge of server systems, networking protocols, and hardware/software deployment tools
- Excellent verbal and written communication skills; able to adapt style to different audiences and deliver a high level of customer service
- Strong organizational and time-management skills; able to prioritize and manage multiple tasks with outstanding attention to detail
- Self-starter who works effectively independently and as part of a team, with minimal supervision
- Willingness to learn new skills and take on expanded responsibilities
Qualifications:
- High school diploma or equivalent
- 2–5 years of Helpdesk/Desktop Support or Level 1–2 IT service administration experience
Preferred:
- Associate or bachelor’s degree in computer science, information systems, or related field
- CompTIA A+ Certification (or willingness to obtain within three months of hire)
- Manufacturing environment experience
What We Offer:
- Medical, Dental, Vision and FSA are available 30 days following your start date
- 401k with company match is available after 90 days of employment
- Company-provided Life Insurance is provided for after 90 days of employment
- 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
- 2 weeks of vacation after 6 months of employment
- 10 paid holidays - including your birthday!
- Paid weekly
About Reliable Safety and Flow Corporation
Bringing together more than 175 years of innovation, quality, and customer commitment under one name and one promise.
The company was forged in 1850, as American industry was being connected by pipe, valves, fittings, and the skilled people who knew how to put them in the right place. More than 175 years later, that heritage lives in ASC Engineered Solutions, a comprehensive pipe preparation, joining, hanging and flow-management portfolio supporting the people who build and maintain commercial buildings, industrial facilities, infrastructure, and critical systems. A house of brands, Anvil, Gruvlok, Sharpe, SCI, and ABZ, unified as ASC in 2019, and the portfolio has grown in the years since.
In 1920, Reliable Automatic Sprinkler started doing one thing exceptionally well: building the fire safety systems that protect people and property. Sprinklers, valves, and accessories, made in the United States. More than a century later, the discipline has not changed. A century of American-made fire protection products, with multi-generational customer relationships and multi-decade specifications. A century of protecting what matters the most.
Two legacies. One Future.
*Reliable Safety and Flow Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.*
Equal employment opportunity, including veterans and individuals with disabilities.
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