Patient Account RepresentativeGuidehouse

What You Will Do:

The Patient Account Representative Self-Pay is an extension of a clients business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.

This position is hybrid, based out of our Mitchell, SD office. Individuals must be able to work an eight hour shift between the hours of 8:00 AM CT - 6:00 PM CT.

The qualified individual will be receiving incoming calls and making outbound calls and soft collections.

• Inbound calling emphasis
• Account Review
• EOB knowledge
• Assist patients with policy statuses and insurance verifications
• Customer Service
• Account Updates
• Strong Verbal / Written Communication Skills
• Complete all business-related requests and correspondence from patients.
• Complete all assigned projects in a timely manner.
• Assist client and patients in all requested tasks.
• Communicate areas of concern or areas of improvement to Guidehouse management.
• Research and respond to all patient inquiries received by telephone, mail and email.
• Update patient demographic information and initiate account adjustments.

What You Will Need:

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of Diploma / GED.
• 0-2+ years working within the following sectors: insurance, business, finance or customer service
• Working knowledge can be of the following: healthcare, insurance claims, billing, finance, accounting or customer service-related responsibilities

What Would Be Nice To Have:

• PC skills in a Windows environment - specifically knowledge and utilization of desktop applications like Microsoft Word and Excel
• Familiarity with Electronic Health Record Systems
• 1+ year experience working in a Healthcare or Customer Service setting.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

#LI-DNI

#IndeedSponsored