Customer Service RepresentativesAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking dependable, customer-focused Remote Customer Service Representatives to support a high-performing customer care team. This role is ideal for professionals who enjoy helping customers resolve billing questions, service requests, account updates, payment arrangements, and urgent service-related concerns.

This opportunity offers a structured paid training program, steady weekday scheduling, and the chance to build valuable customer service, problem-solving, and call center skills in a remote environment. Candidates can expect supportive leadership, clear performance expectations, positive teamwork, and a service-driven culture focused on helping customers with professionalism and care.

Key Responsibilities

- Answer inbound customer calls related to utility billing, account maintenance, service requests, payments, and emergency-related concerns.
- Research billing issues, meter readings, refunds, compensation requests, payment inquiries, and account changes.
- Process move-ins, transfers, service additions, payment arrangements, and available customer assistance program requests.
- Provide service order updates, manage customer inquiries, and route escalated concerns to the appropriate departments.
- Navigate multiple systems while meeting quality standards, performance metrics, and team goals.
- Promote self-service resources and deliver a professional, helpful customer experience on every interaction.

Compensation and Benefits

- Pay: $22 to $24 per hour.
- Job Type: Direct Hire.
- Location: Remote.
- Schedule: Monday through Friday, 40 hours per week, within operating hours of 7:00 AM to 7:00 PM.
- Assignment Duration: Through April 2027.
- Training: 13-week paid training program.
- Overtime: Occasional overtime may be available based on business needs.
- Emergency Coverage: During severe weather events or service disruptions, employees may be asked to work outside normal operating hours, including between 6:00 AM and 12:00 Midnight, based on business needs.