Test Center AdministratorRobert Half

Description We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract position is ideal for someone who enjoys customer-facing work, maintains strong attention to detail, and can uphold testing standards in a structured environment. The person in this role will help create a secure, detail-focused, and welcoming setting for candidates while ensuring policies and procedures are followed consistently.

Responsibilities:

Welcome candidates upon arrival, confirm identification, and guide them through the check-in process with courtesy and efficiency.

Conduct required security screening procedures, including the use of approved screening tools, to protect the integrity of the testing environment.

Provide basic assistance with testing equipment or devices and address routine technical concerns that may affect the candidate experience.

Monitor exam sessions through regular room checks and direct observation to ensure compliance with testing rules at all times.

Respond promptly to candidate concerns, resolve issues when appropriate, and escalate exceptions according to established guidelines.

Preserve the security of exam materials, workstations, and testing areas while helping maintain an orderly and controlled environment.

Support a fair and comfortable experience for each test taker by applying procedures consistently and communicating clearly throughout the session.

Document irregular incidents thoroughly and report any behavior or events that fall outside testing policies.

Complete fingerprint scanning and digital record activities when required as part of the candidate verification process.

Assist with general site tasks during slower testing periods, including administrative support, document handling, and basic equipment packing or setup activities. Requirements High school diploma or equivalent is required; college coursework or additional education is preferred.

At least one year of face-to-face customer service experience is required, such as work in retail, hospitality, food service, or a similar setting.

Ability to communicate clearly and professionally with candidates, visitors, and team members in a busy operational environment.

Comfortable working under pressure while managing multiple responsibilities in a high-volume testing center.

Proficiency with Windows-based computer systems and common office applications, including Microsoft Office, Outlook, and web browsers.

Ability to prepare accurate written documentation, including incident reports and routine correspondence.

Capable of standing or remaining stationary for extended periods, walking the testing room regularly, and lifting up to 40 pounds when needed.

Able to bend, stoop, move through tight spaces safely, and visually monitor computer screens and camera displays during exam administration. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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