ACH ManagerRobert Half

Description We are looking for an experienced ACH Manager to lead daily ACH operations and help maintain a high standard of accuracy, compliance, and client service. This position is based in Memphis, Tennessee, and plays a central role in overseeing transaction processing, managing operational risk, and supporting cross-functional banking teams. The ideal candidate brings strong knowledge of ACH rules, treasury operations, and staff leadership, along with the ability to improve workflows and resolve complex processing issues.

Responsibilities:

Direct day-to-day ACH activities, including origination, incoming items, settlement, returns, reversals, notifications of change, and exception handling.

Ensure ACH transactions are completed accurately and within required timeframes while adhering to internal policies and applicable operating rules.

Supervise balancing, reconciliation, and file delivery processes to support consistent and controlled operations.

Investigate escalated transaction issues and coordinate timely resolution for internal partners and clients.

Strengthen operational performance by identifying control gaps, refining procedures, and improving efficiency across ACH workflows.

Lead and support team members through daily oversight, coaching, training, and performance guidance.

Review higher-risk items such as exceptions, unauthorized entries, and returns within established approval authority.

Monitor activity for fraud, unusual trends, and compliance concerns, and assist with audits, examinations, and control reviews.

Partner with treasury management, deposit operations, compliance, fraud, and commercial banking teams on client support, onboarding, and risk-related matters.

Contribute to reporting, volume analysis, return-rate monitoring, forecasting, business continuity efforts, and testing for system updates or enhancements. Requirements At least 5 years of experience in ACH operations, treasury management operations, deposit operations, or a related banking function.

Prior experience leading, supervising, or mentoring operational staff, with 3 or more years preferred.

Working knowledge of commercial ACH origination, exception processing, settlement activity, and transaction risk oversight.

Strong understanding of ACH Operating Rules, Regulation E, UCC Article 4A, and other applicable banking regulations.

Bachelors degree in Business, Finance, Accounting, Banking, or a related field preferred.

Demonstrated analytical ability with strong attention to detail and sound problem-solving skills.

Effective written and verbal communication skills with the ability to work across multiple business units.

Ability to manage competing priorities and meet deadlines in a fast-paced operational environment.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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