Senior ServiceNow Business AnalystRaymond James Financial, Inc.

This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.

Raymond James work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Experience:

• Must have a solid background in business process and requirements gathering

• Must have a minimum of 3 - 6 years of experience documenting and analyzing business processes in the form of end-user agile stories.

• Must have experience within ITSM, ITOM, ServiceNow processes

• Scrum Master skills would be preferred

Essential Duties and Responsibilities:

• Manage stakeholders, owning intake analysis, leading requirements discovery, shaping solution direction, and driving outcomes across enterprise stakeholders

• Lead cross-functional conversations, influence without authority, coach stakeholders on requirements quality, and partner with product and development teams on prioritization and solution tradeoffs.

• Collect requirements, design solutions to meet business process and application requirements

• Establishes story/request acceptance criteria, necessary metrics, and overall intent/goal

• Translates technical complexities to business owners to drive solutions.

• Communication and coordination between the relevant business owners and the agile development team

• Ensures the team has a clear understanding of end-user stories to be developed in the system

• Create and maintain issue logs, facilitating working sessions, removing ambiguity, managing dependencies, and driving decision readiness

• Communication and coordination between the relevant business owners and the development teams

• Assist in the ownership of process standards, catalog governance, workflow modernization, risk reduction, and continuous improvement.

• Participates in testing and reviews by representing business owners interests and coordinating with them to elicit feedback

• Performs other duties and responsibilities as assigned