Senior Manager eCommerceHilton

The Senior Manager of eCommerce Services will lead the execution of eCommerce Services for a specified region including local and regional promotions, SEO, PPC, retailing, website management, local email, social media and more. The Team Member will serve as the primary contact for regional teams and hotels, managing the day-to-day hands-on service for a hotel portfolio and leading a team of eCommerce Managers.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Senior Manager of eCommerce Services will lead and execute eCommerce activities in the region, working cooperatively with Regional Directors, Managers and Senior Managers to advance company goals, while supporting and directing the regional and local level online promotions and managing key messages to internal and external stakeholders.

Other key priorities are listed below:

• Seek-out and recommend new opportunities to drive revenue and competitive advantage

• Develop and maintain hotel content and ensure site(s) are fully optimized with images, fresh search engine optimized content, and appeals to visitors, all in accordance to brand guidelines

• Collaborate and foster partnership with eCommerce teams, Revenue Management, Hotel Performance Support and Analytics to ensure optimal hotel digital presence including property and regional level initiatives are aligned with over-arching brand positioning and strategy

• Benchmark against the hotel competitive set by researching organic, local and paid search placement, onsite merchandizing, social media, rate retailing and more

• Communicate effectively, both verbally and in writing and have the ability to articulate team contributions that drive hotel performance in addition to analytical assessments to stakeholders via in-person meetings and phone calls

• Manage the objectives for hotels in portfolio and how those objectives are going to be accomplished

• Oversee the annual plan for hotels in region, managed by eCommerce Manager

• Continuously analyze portfolio performance against standards to determine whether the portfolio is on target to reach goals and adjust approach as necessary

• Provide monthly, quarterly and ad-hoc performance reports to all stakeholders and adjust activities and plans as necessary to achieve goals

• Research and help to identify business opportunities for Americas hotel online performance improvement and report findings and conclusions to department leadership and stakeholders

• Stay current on all digital marketing techniques and innovations and make recommendations for implementation within eCommerce department and hotels

• Manage directly and project manage all eCommerce activities for portfolio and work cooperatively with subject matter experts to develop and execute plans

• Manage activity within budget guidelines

• Oversee the recruiting, hiring, training, and developing of departmental Team Members

• Work with direct reports on goals to assist in accomplishing department initiatives and their own career objectives

• Translate organizational goals and objectives into performance standards for individual positions

• Ensure the business plan and goals are being followed and achieved, providing feedback or revising the approach, if needed

• Embody the Hilton Worldwide Values - Hospitality, Integrity, Leadership, Teamwork, Ownership, Now - and exhibit the following competencies:

  • Customer Focus - Demonstrate a sense of urgency on priorities. Anticipate customer problems and opportunities and takes appropriate action in a timely manner. Encourage the team to consistently deliver great customer experiences.
  • Leadership - Contribute significantly to building high performing teams. Serve as a role model for taking risks, assuming responsibility, and getting things done. Serve as a mentor and empowers others to take action.
  • Collaboration - Work to help others build strong productive relationships across the organization and grow.
  • Judgment - Demonstrate excellent analytical skills. Empower others to try new ideas and take appropriate risks. Treat mistakes as learning experiences. Integrate own opinions and those of others.
  • Results Focus - Assume personal ownership and accountability. Measure success through metrics. Eagerly accept stretch goals. Think from the perspective of the customer. Deliver more than expected.

EOE/AA/Disabled/Veterans