Mgr BI DevelopmentHilton

The BI Development team is a key part of the Commercial Services Analytics Group, focusing on the design and implementation of Business Intelligence and Analytics delivery initiatives. The Manager of BI Development will play a critical role by providing expertise to improve the usability of the customer data, create BI tools, validate data, create standards and procedures, increase environment efficiency and serve as project lead. This position does not have direct reports.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?
The Manager of BI Development will work closely with the Hilton Worldwide IT Team, Commercial Services Analytics team, Marketing Optimization teams, external vendors, contractors, and most importantly with the Business Audience to ensure alignment across the many aspects of Commercial Services. Under the supervision of a Senior Manager, the Team Member will provide support to the team by leading and executing report development and special projects to support the improvement of the Customer Data Warehouse with data quality measurements and KPIs, as well as marketing and analytical activities.

Other key priorities are listed below:

• Identify opportunities for enhancements to data efficiency and optimization
• Serve as quality assurance for data extracts and any data augmentation of the data warehouse
• Actively participate in the creation of the best practice standards of data processing and code development
• Manage the execution and delivery of system enhancements and fixes
• Develop automated solutions for reporting, ad-hoc projects and longstanding processes
• Generate data extraction, summarization and ad-hoc query requests as required by the business reporting environment
• Contribute to new offerings, innovation and the general advancement of reporting capabilities
• Assist in establishing and refining standards for enterprise reporting
• Develop and deploy dashboards, data visualization and autonomous and dynamic reports using various technologies
• Actively participate in the planning and execution of special projects working with internal Hilton Worldwide business stakeholders, IT, and agency contacts (Project management duties include estimates, scheduling, monitor tasks and projects, ensure quality assurance and delivery deadlines)
• Improve the system and our internal team performance by delivering highly optimized and efficient processes utilizing best practices and latest technologies
• Develop regular proactive internal communication; build strong relationships and maintain high level of internal client satisfaction by managing expectations and delivering consistently
• Assist with presentation development and correspondence with multiple levels of the organization
• Collaborate with leadership to establish specific goals and plans to prioritize, organize and accomplish project and departmental goals
• Support intake of projects, gather business requirements, and prioritize against other projects in queue
• Organize and provide data and tool training, support, and documentation as the customer data warehouse subject matter expert
• Be the data steward for metric definition, application of business rules, and support of common business language
• Provide support for campaign management, analytics, and other system users as needed
• Examine the needs and concerns of Analytical leads to determine opportunities or problem areas and provide feedback regarding development of applicable policies, procedures, methods, and/or standards
• Mentor fellow Team Members (including work quality checks)
• Must enjoy interacting with internal clients, working collaboratively, and tackling numerous work streams
• Attention to detail is critical for maintaining quality control across all activities
• Ability to adapt readily to changing business landscape and needs

EOE/AA/Disabled/Veterans