Senior Manager, Franchise Revenue Management AnalyticsHilton

The Senior Manager of Franchise Revenue Management Analytics will be an integral part of the Franchise Revenue Management and RMCC team and will provide reporting and analytics based upon which strategies and initiatives will be drawn.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

There are nine (9) primary roles that the Senior Manager of Franchise Revenue Management Analytics will play, which combine business knowledge, technical skill sets and understanding of Hilton Worldwide data structure and capabilities. Those nine (9) roles are listed below as well as other key priorities.

• Manage team activates and projects

• Develop Team Member talents and oversee efforts to enhance and improve analytics with the stated goal of supporting revenue maximization efforts within Hilton Worldwide

• Will be the point of contact for the Franchise Revenue Management and RMCC audience groups

• Actively participate in Franchise Revenue Management and RMCC team meetings and provide adequate insights to improve quality of decisions based on the use of data

• Closely engage with the Franchise Revenue Management team to understand the business, as well as gather insights and requests on evolving their business area

• Provide analytical support to stakeholders and proactively collect additional insights through other members of the Commercial Services Analytics team to enhance quality and richness of output

• Manage updates and distribution of regular reporting outputs with sufficient analytical insights

• Drive the forecasting process with provision of sufficient insights and scenarios

• Proactively deep dive on pertinent subject matter areas using root cause analysis

• Actively seek and implement opportunities to utilize data science as a way to improve quality and use of data driven decisions

• Provide the BI Development team with necessary reporting designs and requirements for new and existing revenue management reports, as well as tool development and enhancements

• Manage the process of ad-hoc requests including assessment, prioritization, planning and delivery ensuring full visibility throughout the process

• Fully engage and be familiar with the RMCC and the franchise revenue managements audience work, understand the budgets and targets, commercial guard rails and be actively engaged in discussions about these items

• Seek knowledge and understanding on new activities and projects

• Engage with stakeholders and management to understand wider business goals and objectives

• Be a part of the Commercial Focus team and join the meetings regularly

• Provide reporting and analytical output to the audience utilizing Business Intelligence Development and other analytical arms of the team

• Responsible for standard reporting, advance reporting, query drill down and alerts within the Analytics Maturity Model

• Seek and implement opportunities to use data science to answer business questions

• Generate periodic and ad-hoc reports with analytical insights as required by the audience and senior management

• Adjust views to best support requirements of the audience

• Ensure reports and analyses are readily accessible

• Communicate effectively with the BI Development team to build new reports or make significant changes to the existing reporting as required

• Direct the distribution of corporate and property reports including property performance analysis

• Actively participate in design planning of the new tools

• Drive the forecasting process through the provision of relevant insights and forward looking models and views to enhance the quality of the RevPAR outlook

• Ensure the audience is knowledgeable on reporting and analytical outputs and ensure those are accessible readily and being actively used for decision making

• Provide expert level support to RMCC, Franchise RDRMs and other corporate personnel for root cause analysis, analytical output, data collection, and managing corporate level reporting responsibilities

• Coordinate, organize, and provide expert support to the Revenue Analyst Team Member projects and activities by designing work processes, managing deadlines, critical analysis, and property level theory and practice

• Adjust views to best support requirements of the audience

• Assist the Revenue Team Members with understanding and implementing new and existing standard practice instructions, business standards and process changes

• Lead the Analytic Team Members and develop talent pool to improve analytic structure and outputs

• Proactively seek to identify issues and ideas for their resolution

• Provide design strategies for new reporting and analytics projects

• Proactively seek opportunities to serve in a leadership role, while serving as a role model for other Team Members

• Assist in the delivery and support of projects as required by management

• Responsible for other activities as required to conduct system, user evaluations and support

• Participate in corporate activities and meetings as required

• Perform other duties and responsibilities as assigned or required

EOE/AA/Disabled/Veterans