Sr Onboarding Support, Hub DeliveryAmazon.com Inc.
Job Summary
In this position, you will be responsible for supporting local businesses who have applied to become Amazon Hub Delivery Partners responsible for making deliveries. You will work alongside Business Development Managers and local Account Development Executives to support current applicants in completing the web application, verifying their insurance, and validating their space.
Key job responsibilities
Drive continuous improvement throughout team processes, identifying gaps and supporting resolutions
Support implementations of team standards, writing SOPs and improving current documents
Build relationships with applicants, small business owners and future Amazon delivery partners
Communicate with applicants and future partners 1:1 with through phone and email
Set proper expectations with applicants to ensure theyre setup for success
Track and monitor applicants in the vetting and onboarding pipeline
Track account activity and update pipeline in Salesforce
Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve
About the team
The Hub Delivery Partner program is part of Amazon's fast growing and always evolving delivery program. We partner with small business owners who then deliver to Amazon customers. Our partners raise the bar for delivery experience, and the Hub Delivery Partner team is looking for process driven contributors who are eager to build a program that enables their success.
Key job responsibilities
Drive continuous improvement throughout team processes, identifying gaps and supporting resolutions
Support implementations of team standards, writing SOPs and improving current documents
Build relationships with applicants, small business owners and future Amazon delivery partners
Communicate with applicants and future partners 1:1 with through phone and email
Set proper expectations with applicants to ensure theyre setup for success
Track and monitor applicants in the vetting and onboarding pipeline
Track account activity and update pipeline in Salesforce
Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve
About the team
The Hub Delivery Partner program is part of Amazon's fast growing and always evolving delivery program. We partner with small business owners who then deliver to Amazon customers. Our partners raise the bar for delivery experience, and the Hub Delivery Partner team is looking for process driven contributors who are eager to build a program that enables their success.