CONCESSIONS WORKER - SEASONALPENN Entertainment

The Concession Worker is responsible for providing friendly, efficient, and professional food and beverage service to guests at concession locations throughout Sam Houston Race Park. This position plays an important role in creating a positive guest experience by delivering quality products, maintaining clean and organized work areas, and providing fast and courteous service during live racing, simulcast racing, concerts, and special events.

The ideal candidate is dependable, energetic, customer-focused, and comfortable working in a fast-paced environment. Concession Workers must be able to work effectively as part of a team while maintaining accuracy, cleanliness, and a positive attitude during busy periods.

Essential Duties & Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Take and accurately fulfill guest food and beverage orders.
• Prepare, assemble, and serve food and beverage items according to established recipes, portions, and presentation standards.
• Operate concession equipment safely and properly.
• Maintain adequate supplies of food, beverages, condiments, utensils, cups, napkins, and other service items.
• Restock concession areas throughout the shift as needed.
• Accurately handle cash, credit card transactions, and other forms of payment in accordance with company procedures.
• Operate point-of-sale systems accurately and efficiently.
• Provide guests with correct change, receipts, and orders.
• Answer guest questions regarding menu items, pricing, and available products.
• Maintain a clean, organized, and sanitary concession stand throughout the shift.
• Follow all food safety, sanitation, temperature control, and personal hygiene requirements.
• Properly store and rotate food and beverage products.
• Monitor food and beverage inventory and communicate shortages to management.
• Assist with opening and closing concession stands, including stocking, cleaning, and securing equipment and supplies.
• Work efficiently during high-volume periods, including live races, concerts, special events, and peak guest arrival times.
• Maintain a professional appearance and follow PENN Entertainment and Sam Houston Race Park appearance standards.
• Follow all company policies, procedures, and safety guidelines.
• Report guest concerns, equipment issues, spills, hazards, or other operational concerns to a supervisor promptly.
• Work cooperatively with other concession workers, culinary staff, bartenders, supervisors, and other departments.
• Perform other duties as assigned by Food & Beverage Management.

Guest Service Expectations

Concession Workers are expected to:

• Provide friendly, fast, and accurate service to every guest.
• Maintain a positive and professional attitude, even during busy periods.
• Treat guests and coworkers with courtesy and respect.
• Listen carefully and ensure guest orders are accurate.
• Handle guest questions and concerns professionally and seek management assistance when needed.
• Maintain a clean and inviting service area.
• Work as a team to keep lines moving and minimize guest wait times.
• Create a welcoming experience for guests attending races and events at Sam Houston Race Park.