JOCKEY CLUB SIMULCAST WAITSTAFF - PART TIMEPENN Entertainment

The Simulcast Wait Staff is responsible for providing friendly, attentive, and efficient food and beverage service to guests enjoying live and simulcast horse racing at Sam Houston Race Park. This position supports the hospitality operations during simulcast hours, ensuring guests receive quality service in a welcoming and professional environment.

The ideal candidate is personable, dependable, team-oriented, and comfortable working in a fast-paced hospitality setting. Simulcast Wait Staff should be knowledgeable about menu offerings, attentive to guest needs, and committed to creating an enjoyable experience for racing fans and visitors.

Essential Duties & Responsibilities

• Greet guests promptly and provide friendly, courteous, and professional service.
• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams.
• Deliver food and beverages efficiently while maintaining proper presentation standards.
• Monitor assigned tables and service areas to anticipate guest needs, provide refills, and respond to requests.
• Maintain clean, organized, and properly set tables throughout service.
• Assist with preparing the dining and service areas before simulcast operations and cleaning and resetting areas after service.
• Demonstrate knowledge of food and beverage menus, including daily specials and available offerings.
• Process guest checks accurately and handle cash and credit card transactions in accordance with company procedures.
• Maintain awareness of simulcast racing schedules and communicate relevant information to guests when appropriate.
• Provide service to guests throughout simulcast hours, including during peak wagering periods and busy dining times.
• Work collaboratively with kitchen staff, bartenders, hosts, management, and other team members to ensure smooth operations.
• Respond to guest questions, concerns, and requests in a professional and timely manner.
• Follow all food safety, sanitation, alcohol service, cash-handling, and company policies and procedures.
• Maintain a clean, safe, and welcoming environment for all guests.
• Assist with special events, promotions, and other Food & Beverage activities as assigned.
• Perform other duties as assigned by Food & Beverage Management.

Guest Service Expectations

Simulcast Wait Staff are expected to:

• Provide a welcoming and enjoyable experience for all racing fans and guests.
• Remain attentive and professional while guests are watching races, placing wagers, or enjoying meals.
• Balance efficient service with awareness of guests’ interest in racing activities.
• Communicate clearly and respectfully with guests and coworkers.
• Maintain a positive attitude during busy simulcast periods.
• Demonstrate teamwork, dependability, and a willingness to assist others.
• Take ownership of the guest experience from greeting through departure.