GLD Loss Claims Analyst (Managed Services)Guidehouse

What You Will Do:
Review lender-submitted loss claim packages for completeness and required supporting documentation.

• Validate claim calculations, financial schedules, and supporting workpapers.
• Support intake, tracking, inventory management, and workflow progression of claims.
• Identify missing documentation, discrepancies, exceptions, and processing issues.
• Maintain detailed claim records and audit trails.
• Escalate policy questions, complex claims, and federal decision requirements to USDA personnel.

• Ensure compliance with USDA program guidance, SOPs, and data security requirements.

• Monitor service level commitments and processing timelines.

• Complete USDA-provided training and certification requirements.
• Participate in job shadowing, coaching, and ongoing development activities.
• Develop expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes.
  
  What You Will Need:
  
• Demonstrated experience reviewing financial or loan-related documentation.
• 6 years of prior relevant experience
• Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree)

• Strong analytical and problem-solving skills.
• Experience working within high-volume operational environments.
• Proficiency with Microsoft Excel, Word, Outlook, and reporting tools.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain required federal background investigation requirements.
  
  What Would Be Nice To Have:
  

• Knowledge of mortgage/loan servicing and default management lifecycles.
• Experience supporting government-backed loan programs.

• Experience with loss claims, foreclosure, liquidation, lender servicing, or loan accounting.
• Familiarity with workflow management systems and case-tracking environments.
• Experience supporting federal clients or managed services operations.

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