Collections SpecialistABM Industries, Inc.

Overview

The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABMs benefits, visit Recruiting Flyer - Staff & Mgmt

Responsibilities

Key Responsibilities

Portfolio Management & Collections Execution

• Manage an assigned portfolio of customer accounts across aging buckets
• Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)
• Maintain a disciplined call and outreach cadence
• Negotiate payment commitments and structured payment plans
• Drive reduction in past due balances
• Client Communication & Relationship Management
• Serve as primary contact for payment-related inquiries
• Maintain professional, solution-focused client conversations
• Secure and document promise-to-pay commitments
• Escalate strategic or high-risk accounts when appropriate

Cross-Functional Coordination

• Identify root causes of delinquency and pass off to proper resolution team
• Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams Coordinate joint client outreach when needed
• Ensure timely resolution of payment barriers

Documentation & System Integrity

• Maintain accurate and detailed account notes
• Update all activity within Oracle Advanced Collections
• Ensure data accuracy for reporting and analytics

Performance & KPI Management

• Meet defined cash flow performance metrics
• Participate in account review meetings
• Contribute to continuous improvement initiatives

Core Competencies

• Strong collections and negotiation skills
• Professional client communication
• Problem-solving
• Time management and prioritization
• Attention to detail and documentation accuracy
• Cross-functional collaboration

Qualifications

Minimum Qualifications

• 2+ years of collections or accounts receivable experience

• Proven ability to reduce past-due balances

• Strong communication and negotiation skills

• Experience with ERP or collections systems

Preferred Qualifications

• Enterprise or multi-region collections experience

• Knowledge of Oracle Advanced Collections or similar systems

• Experience with service-based or contract billing environments

• Familiarity with AR metrics such as DSO and aging analysis

Key Performance Indicators

• Past-due portfolio reduction

• Promise-to-pay attainment

• Outreach productivity

• Cash collected versus targets

Position Impact

The Collections Specialist plays a critical role in improving ABMs working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives.