Service Desk TechnicianAMERICAN SYSTEMS

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.

As a Service Desk Technician, you will have the opportunity to do the following:

• Providefirst-level contact and problem resolution for all users with assigned software application problems.
• Resolveas many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Respondto users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assistwith installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Informand meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation