Desktop/PC TechsNetworking Technologies + Support, Inc.

NOW HIRING A DESKTOP/PC TECHNICIAN! 

Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.  

Responsibilities Include: 

·       Respond to requests for technical assistance via phone or electronically (tickets).

·       Educate end-users on how to resolve various hardware and software problems.

·       Diagnose and resolve technical hardware and software issues.

·       Track and route problems and requests and document resolutions.

·       Stay current with system information, changes, and updates.

·       Setup new user hardware/ software.

·       Maintain hardware and software inventory.

·       Clone computer using imaging software; maintain clone images.

·       Provide technical assistance for all printers and scanners.

·       Provide technical assistance to users for network, VPN, web-based portal and wireless issues.

·       Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.