DispatcherRobert Half

Description

We are looking for a Dispatcher to support daily coordination efforts and serve as a reliable point of contact for incoming service and scheduling needs in Chesterfield, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and can balance customer service with efficient operational support. The person in this role will manage call activity, track service requests, and help keep logistics running smoothly through accurate updates and timely follow-through.

Responsibilities:

Handle incoming calls and service requests, gather key details, and route each matter to the appropriate team or resource.

Coordinate schedules and assignments to help ensure timely response and effective coverage across daily operations.

Use computer-aided dispatch tools to enter, monitor, and update job information with accuracy and attention to detail.

Communicate with customers, field personnel, and internal partners to provide status updates and resolve routine service questions.

Track open requests from intake through completion, escalating urgent issues when needed to maintain service standards.

Maintain organized records of call activity, dispatch actions, and service outcomes for reporting and operational reference.

Support logistics coordination by adjusting schedules, priorities, and assignments as business needs change throughout the day.

Requirements Experience in dispatching, call center support, or a similar fast-paced coordination role.

Strong customer service skills with the ability to remain attentive and responsive during high-volume periods.

Working knowledge of computer-aided dispatch systems or comparable scheduling and tracking platforms.

Ability to manage multiple tasks at once while maintaining accuracy and meeting time-sensitive demands.

Clear verbal and written communication skills for interacting with customers, drivers, technicians, or internal teams.

Solid organizational skills and sound judgment when prioritizing service requests and operational needs.

Comfort using standard computer applications and data entry systems in a structured work environment. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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