Field Support Engineer II (JR_1048123)ZEISS

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.  Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. 

• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being. 

• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. 

• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. 

• Maintain spare parts inventory according to company guidelines and return specific spare parts as
  designated by policy.  

• Support revenue growth through the promotion and retention of service agreements.

• Interface with customers in a professional, pleasant and calm demeanor. 

• Other duties may include, but are not limited to, instructing customers in the operation and maintenance of equipment.

•  Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.    

• BS in Electronics, Engineering, or Computer Technology and related fields preferred.   

• A+ and Net+ certification preferred.

• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.

• Must be self-directed, able to work independently with limited management oversight.

• Must have good verbal and written communication skills.

• Must have strong computer skills.

• Must be able to pass required training to service fine mechanics and optics.  Ability to effectively service the equipment on which training is completed.

• Multiple project and time management skills are required.

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!