Credit, Collections & Cash Supervisor/ManagerRobert Half

Description We are looking for a capable finance operations leader to oversee credit, collections, and cash activities for a growing chemicals manufacturing organization in Glen Allen, Virginia. This position combines day-to-day operational management with team development, cross-functional partnership, and a strong focus on improving cash flow performance. The ideal candidate brings hands-on experience in accounts receivable processes and can guide a team while helping resolve complex customer account issues with accuracy and professionalism.

Responsibilities:

Guide and support a team handling commercial collections, cash posting, payment processing, and account reconciliation activities.

Direct collection efforts to reduce overdue receivables while preserving productive relationships with customers.

Oversee the timely and accurate application of incoming payments and address exceptions that affect customer account balances.

Investigate unapplied cash, unidentified receipts, short pays, and other payment variances to ensure prompt resolution.

Work closely with Accounts Receivable, Treasury, Customer Service, Sales, and related business partners to resolve account concerns and payment disputes.

Define, monitor, and improve performance measures tied to collection results, cash application quality, and team productivity.

Act as the lead escalation resource for complex customer accounts and sensitive payment-related matters.

Conduct coaching, feedback sessions, performance evaluations, and ongoing training to strengthen team capability and engagement.

Identify process improvement opportunities and implement practical changes that increase efficiency, accuracy, and service levels.

Allocate work across the team and maintain consistent achievement of departmental priorities and service expectations. Requirements

At least 4 years of experience in credit, collections, accounts receivable, cash application, or a related finance operations role.

Background in commercial collections and credit-related activities within a business-to-business environment.

Prior experience leading, supervising, or informally guiding team members is strongly preferred.

Solid understanding of receivables management, payment posting, reconciliations, and dispute resolution practices.

Ability to research and resolve unapplied cash, unidentified receipts, and other payment discrepancies.

Strong analytical thinking, sound judgment, and effective communication skills across multiple stakeholder groups.

Proficiency with ERP or financial systems and strong working knowledge of Microsoft Excel.

Bachelor's degree in accounting, finance, business, or a related discipline is preferred.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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