Senior Director, Food & Beverage Operations - Caribbean & Latin AmericaHilton

The Senior Director of Food and Beverage Operations for Caribbean and Latin America will support Food and Beverage strategic initiatives at the corporate, regional, and local levels. The Team Member will create revenue enhancement opportunities for the hotels through the implementation of all initiatives incorporated in the 'Flavors of Hilton'.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Senior Director of Food and Beverage Operations for Caribbean and Latin America will be responsible for the administration and dissemination of all 'Best Practices' updates to the field and will support the owned and managed hotel Food and Beverage teams in maximizing profitability. The Team Member will assist corporate teams in achieving Food and Beverage leadership in the hospitality industry and will be responsible for the Food and Beverage pieces of new development projects.

Other key priorities are listed below:

• Assist the Senior Vice President of Food and Beverage in the development and implementation of the 'Flavors of Hilton' initiatives

• Assist in long term strategic Food and Beverage planning

• Oversee the Business Plan process for all owned and managed properties

• Plan strategies and directions for owned and managed outlets, evaluating them physically, conceptually, operationally and financially

• Develop an execution plan to implement long term goals for the Food and Beverage department that become the basis for short term goals and annual operational planning

• Develop the appropriate objectives for the business and direct the methodologies by which those objectives are going to be accomplished

• Assist in the development of budgets

• Select and utilize property(s) as beta sites for new initiatives

• Assess actual performance against standards to determine whether the department is on target to reach its goals and take corrective actions as necessary

• Participate with new ownership groups in the development of their projects

• Will be the Food and Beverage liaison for new owners

• Oversee the layout and design of all kitchens and bars

• Participate in new project space-planning needs

• Prepare, for new projects, O, S, & E pars, item recommendations, and order parameters

• Review and evaluate all major Food and Beverage capital projects

• Coordinate all complex-ing activities

• Coordinate Food and Beverage property reviews

• Coordinate and administer the Ecosure inspection program

• Identify and oversee resources and activities of the Food and Beverage department and confer as appropriate with key stakeholders and departments, so objectives are accomplished

• Ensure the communication plan, as established by department head, is properly executed

• Oversee and evaluate business processes to maximize efficiency and effectiveness within the department

• Manage the cross-functional links between Corporate Food and Beverage and hotels

• Assist the Senior Vice President and Area Vice Presidents of Operations in reviewing the Food and Beverage financial performance of all hotels in the region

• Provide analysis and support for under-performing Food and Beverage operations

• Coordinate strategic initiatives for development and implementation between Food and Beverage and the hotels, including Flavors of Hilton

• Responsible for 'project managing' all Food and Beverage IT projects

• Plan strategies and directions for owned and managed outlets, evaluating them physically, conceptually, operationally and financially

• Develop an execution plan to implement long term goals for the Food and Beverage department that become the basis for short term goals and annual operational planning

• Develop the appropriate objectives for the business and direct the methodologies by which those objectives are going to be accomplished

• Assess actual performance against standards to determine whether the department is on target to reach its goals and take corrective actions as necessary

• Review and make appropriate adjustments in activities and expenses throughout the fiscal year to ensure optimal financial results

• Support and direct Waldorf Astoria Collection, Conrad, Hilton and DoubleTree Hotels Food and Beverage teams relative to standards, training, recruitment, customer loyalty, revenue, leadership, succession planning, performance improvement and performance measurement

• Direct the property-level quality initiatives, as expressed in the corporate vision, that exceed guest expectations

• Provide direction and directives to the departmental Team Members in the performance of their duties, establishing work priorities and in achieving management objectives

• Execute directives of organization's mission, goals and objectives and demonstrate them through ongoing and direct motivation, communication, group dynamics and leadership

• Provide operational support to the hotels in the field

• Work with Supply Management to Implement Food and Beverage specifications as recommended by Senior Vice President

• Implement all corporate Food and Beverage policies, procedures, SPIs and SOPs

• Translate organizational goals and objectives into performance standards for division, departments and individual positions

• Provide analysis and support for under-performing Food and Beverage operations

• Implement Food and Beverage specifications as recommended by the Senior Vice President

• Direct the grouping, and assignment of, tasks while ensuring optimal allocation of resources

• Manage the cross-functional links between Corporate Food and Beverage and hotels

• Ensure appropriate talent is identified in compliance with department staffing plan Develop current talent to achieve greater strategic goals and performance

• Determine staffing needs and oversee the recruiting; selecting, hiring, training and developing of property level departmental Team Members

• Ensure staffing guides are written to the business forecast and achieve balance between guest satisfaction and profit goals

• Work with direct reports on goals to assist in accomplishing department initiatives and their own career objectives

• Administer management people-power and succession planning processes

• Assist in the recruitment and interviewing for all key positions

• Provide input in the review process for all key Food and Beverage positions

• Provide leadership in union related issues and grievances (where necessary)

• Provide operational support to the hotels in the field

• Direct and implement proper controls on each individual business unit

• Ensure the business plan and goals are being followed and achieved, providing feedback or revising the plan, if needed

• Establish and enforce policies and procedures that will improve the overall operation and effectiveness of the Company

• Monitor return on invested capital and time resources

• Work within established departmental budget

• Travel to conduct on-site property evaluations

• Represent Hilton Worldwide to the Restaurant industry at trade shows, industry events or to the other companies interested in developing their concepts in the Hilton Worldwide space

• Generate and disseminate comprehensive documentation of property evaluation

• Provide follow up and monitoring of property continuous improvement process

• Participate in industry or internal meetings as requested

EOE/AA/Disabled/Veterans