Senior Analyst, Hilton HHonors Performance and AnalyticsHilton

The Senior Analyst of HHonors Performance and Analytics, will be responsible for supporting the analysis, reporting and management of the program's liability, reward products, and hotel and customer segment performance and economics. The Team Member will assist with the management of the HHonors program's liability model and will support the analysis of potential program structure and design options, promotions and other HHonors-related initiatives.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Senior Analyst of HHonors Performance and Economics will support the program's periodic, ad-hoc, annual and five-year financial forecasts, as well as HHonors KPIs, HHonors country targets, and currency conversions. The Team Member will also assist with the development of business cases and hotel owner and operator portfolio performance.

Other key priorities are listed below:

• Assist in the assessment of hotel reward categories and optimization of reward products

• Responsible for maintaining product reporting and developing corrective action recommendations when yield performance deviates from targets

• Support the development and execution of strategies for the HHonors guest loyalty program; evaluating efforts to ensure the effectiveness and efficiency of the program benefits, reward products, and strategic partnerships

• Support the team in implementing plans for identified business opportunities for HHonors and develop recommendations and action plans accordingly

• Play a critical role in the development of the appropriate objectives for the business and direct the methodologies by which those objectives are going to be accomplished

• Partner and collaborate with internal and external constituents to lead the analysis and reporting of reward product mix; develop insights from those learnings

• Responsible for helping to develop and maintain the HHonors strategic roadmap, including enhancements and refinements of current products and development of new reward products

• Direct and implement proper controls to ensure that reward products are yielded as designed and that the products are optimized for hotels and HHonors members

• Implement and maintain systems to track current product mix and attributes of reward products

• Responsible for refining and communicating standard operating procedures including processes and criteria for requesting and receiving exceptions to product yielding practices

• Ability to conduct complex quantative analyses and translate them into actionable insights and directions for non-technical Team Members

• Excellent written and verbal communication skills with the strong ability to translate technical concepts into non-technical terms and translate business problems into technical solutions

• Advanced knowledge of computer skills, especially spreadsheets (Excel and Access) and presentation programs (PowerPoint)

• Advanced knowledge of analytic and business intelligence tools, including Cognos, SPSS, Stata, SQL and SAS

• Strong attention to detail and commitment to excellence with the ability to think critically and analytically, as well as work independently

• Strong interest and understanding of customer behavior and its implications for loyalty programs

• Ability to manage change, resolve conflicts and ensure collaboration within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity

• Absolute discretion and confidentiality regarding sensitive information

• Ability to take initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in keeping with core strategic goals

• Strong problem solving skills, including the ability to effectively address any issue in collaboration with others

• Ability to proactively identify and prevent potential problems andto develop problem solving skills among Team Members as appropriate

• Ability to evaluate and identify opportunities from a strategic perspective, including the ability to develop, prioritize and implement plans to meet organization's core strategic goals

• Excellent project coordination skills with the ability to work independently and manage the independent work of other Team Members as appropriate; includes the ability to recognize need for involvement of other teams and peers and the capability to effectively facilitate that collaboration

• Previous experience in a revenue management or yield optimization function, preferably within the hospitality industry or loyalty program environment, will be beneficial to the incumbent

EOE/AA/Disabled/Veterans