IT Support Specialist - INetworking Technologies + Support, Inc.

Role summary

Entry-level technical support role focused on intake, first-response support, ticket handling, monitoring response, and foundational troubleshooting.

Primary characteristics

• Early-career or developing technical resource
• Works best with established process and supervision
• Builds discipline in communication, documentation, and triage
• Learns the client environments, tools, and support workflows

Expected focus

• Customer interaction
• Process adherence
• Ticket hygiene
• Foundational troubleshooting