Member Service RepresentativeAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Our client is seeking a compassionate and service-focused Member Service Representative for a direct hire opportunity in Virginia Beach, VA. This role is ideal for someone who genuinely enjoys helping others over the phone, brings patience and empathy to every conversation, and wants to make a meaningful impact in a mission-driven legal services environment.

As a Member Service Representative, your voice will be an important source of reassurance, clarity, and support for members who rely on professional, caring assistance. You will join a team that values kindness, composure, teamwork, and shared purpose. This is a strong opportunity for someone who wants more than a routine call center position and is looking for a workplace where positive communication, supportive leadership, and meaningful service are part of the culture.

The ideal candidate will be comfortable handling sensitive conversations, building trust quickly, and helping members feel heard, respected, and supported. If you thrive in a people-centered environment and take pride in delivering excellent customer care, this opportunity could be a great fit.

Key Responsibilities

- Provide professional, empathetic, and helpful support to members over the phone.
- Listen carefully to member needs, answer questions, and provide clear guidance in a calm and reassuring manner.
- Document member interactions accurately and follow established procedures for service requests.
- Maintain composure and professionalism when assisting members with sensitive or urgent concerns.
- Collaborate with internal team members to ensure members receive timely, consistent, and accurate support.
- Contribute to a positive, mission-driven service culture focused on trust, care, and member satisfaction.

Compensation and Benefits

- Direct hire opportunity.
- Pay range: $16 to $18 per hour.
- Location: Virginia Beach, VA.