Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to support a local government organization serving the Richmond, Virginia community. This Long-term Contract position focuses on delivering courteous, accurate assistance to residents and stakeholders by helping them access public services and understand available programs. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to manage inquiries with professionalism and care.

Responsibilities:

Respond to resident and stakeholder questions by phone and other service channels, providing clear guidance on public programs, services, and policies.

Help individuals understand application steps, required documentation, and service procedures to create a smooth and positive customer experience.

Coordinate with internal departments to gather accurate updates and ensure timely follow-up on questions, concerns, and service requests.

Maintain current knowledge of agency offerings, community resources, and operational processes in order to deliver reliable information.

Document customer interactions, service requests, and outcomes accurately within applicable systems and records.

Handle sensitive or confidential information responsibly while maintaining professionalism in every interaction.

Support both inbound and outbound communication needs, including follow-ups related to service requests or unresolved issues. Requirements Previous experience in customer service, call center support, or a public-facing service environment.

Strong verbal and written communication skills with the ability to explain information clearly and respectfully.

Demonstrated problem-solving ability and careful attention to detail when handling requests and records.

Ability to manage confidential information with sound judgment and discretion.

Proficiency with standard computer applications and the ability to learn new software or service platforms quickly.

Comfortable handling a high volume of inbound calls and customer inquiries in a structured environment.

Availability to work regular business hours, with flexibility for occasional evening or weekend support as needed. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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