Call Center CSRAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking a Call Center CSR for a temp-to-hire opportunity south of Seattle. This Customer Service Representative role is ideal for someone who enjoys helping people, solving problems, and creating positive customer experiences in a fast-paced call center environment.

In this role, you will be the first point of contact for customers, assisting with inquiries, account questions, orders, service requests, and issue resolution. You will join a supportive team environment that values strong communication, dependable attendance, professionalism, and a commitment to excellent service.

This is a great opportunity for someone looking to build a long-term career in customer support. The work environment offers ongoing training, coaching, team collaboration, and opportunities for growth and advancement.

Key Responsibilities

- Answer incoming customer calls in a professional, friendly, and efficient manner.
- Assist customers with account inquiries, orders, service requests, questions, and issue resolution.
- Accurately document customer interactions and update records in company systems.
- Research and resolve customer concerns, escalating complex issues when needed.
- Process requests, applications, orders, or service transactions while maintaining confidentiality.
- Collaborate with supervisors and team members to meet productivity, quality, and service goals.

Compensation and Benefits

- Compensation: $23.00 to $24.00 per year.
- Job Type: Temp-to-Hire.
- Location: Auburn, WA.