Guest Services Support LeadXanterra Travel Collection

Awarded Worlds Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the worlds best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world. Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary Our Vision: Enriching peoples perspective through inspired travel Our Values:Welcoming,Innovative,Now,Discipline,Serve,Teamwork,Authentic,Responsible The Guest Services Support Lead will be responsible for assisting the Guest Services Management Team in daily operations and oversight of the call center functions. Lead is responsible for supporting the staff with subject matter expertise related to booking sales, operations, problems, training and tips to improve results of the service and sales staff. Lead staff are responsible to monitor phone system dashboard and coordinate staff adherence to phone protocol. Lead staff provide the Supervisor and Manager with timely input on production, adherence to policy, providing evaluation of Windstars customer-facing staff. Lead staff contribute to a motivating and positive work environment for the team and Guest Services department.