Sr. Marketing Manager, Brand & Content Strategy, Customer Trust External RelationsAmazon.com Inc.
Job Summary
The Customer Trust External Relations (CTXR) organization works to ensure the public understands the actions Amazon takes to maintain a trustworthy shopping experiencefor customers, brands, and selling partners around the world.
We're looking for a people manager to lead the Americas marketing team within CTXR. This is a people-first leadership role for someone who knows how to build, develop, and manage a high-performing team in a fast-paced, content-forward environment. You'll bring experience leading teams that produce a high volume of editorial and event-driven workand you'll know how to keep that work moving without sacrificing quality or strategic focus.
In this role, you'll set the direction for marketing programs across the Americas region, working closely with communications, policy, and program teams to ensure our external content reflects the reality of Amazon's approach to customer trust. Your team is responsible for producing articles, reports, social content, event programming, and other materials that help influential audiencesincluding policymakers, regulators, media, brands, and consumer advocacy groupsunderstand and engage with Amazon's work.
The right candidate is a strong people leader who can coach a team through high-volume production cycles, build a culture of editorial excellence, and bring a clear strategic point of view to how we tell our story across channels and events.
Key job responsibilities
Lead, develop, and retain a team of marketing professionals responsible for content production and event execution across CTXR programs in the Americas
Set team priorities and manage capacity, ensuring the team can deliver high-quality work across a sustained volume of content and events
Coach team members through feedback, career development conversations, and day-to-day guidancebuilding a culture of accountability, growth, and marketing excellence
Serve as the primary point of contact for stakeholders across CTXR and Amazon on Americas marketing programs
Track and report on team output, content performance, and event outcomesusing data to inform strategy and resource decisions
Represent the Americas marketing team in cross-functional planning, leadership reviews, and stakeholder conversations
We're looking for a people manager to lead the Americas marketing team within CTXR. This is a people-first leadership role for someone who knows how to build, develop, and manage a high-performing team in a fast-paced, content-forward environment. You'll bring experience leading teams that produce a high volume of editorial and event-driven workand you'll know how to keep that work moving without sacrificing quality or strategic focus.
In this role, you'll set the direction for marketing programs across the Americas region, working closely with communications, policy, and program teams to ensure our external content reflects the reality of Amazon's approach to customer trust. Your team is responsible for producing articles, reports, social content, event programming, and other materials that help influential audiencesincluding policymakers, regulators, media, brands, and consumer advocacy groupsunderstand and engage with Amazon's work.
The right candidate is a strong people leader who can coach a team through high-volume production cycles, build a culture of editorial excellence, and bring a clear strategic point of view to how we tell our story across channels and events.
Key job responsibilities
Lead, develop, and retain a team of marketing professionals responsible for content production and event execution across CTXR programs in the Americas
Set team priorities and manage capacity, ensuring the team can deliver high-quality work across a sustained volume of content and events
Coach team members through feedback, career development conversations, and day-to-day guidancebuilding a culture of accountability, growth, and marketing excellence
Serve as the primary point of contact for stakeholders across CTXR and Amazon on Americas marketing programs
Track and report on team output, content performance, and event outcomesusing data to inform strategy and resource decisions
Represent the Americas marketing team in cross-functional planning, leadership reviews, and stakeholder conversations