Vacation PlannerXanterra Travel Collection

Awarded Worlds Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the worlds best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world. Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary Our Vision: Enriching peoples perspective through inspired travel Our Values:Welcoming,Innovative,Now,Discipline,Serve,Teamwork,Authentic,Responsible The Vacation Planner is responsible for selling and servicing Windstar Cruises and products through reservations channels, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. Effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. Provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Multi-tasking and time management are extremely important. Provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary. This position works remotely! We offer hourly pay + incentive! Windstar Cruises is an Equal Opportunity Employer