POKER ROOM HOSTPENN Entertainment

SUMMARY

Responsible for the efficient operation of the poker room.  Maintains the integrity of the poker wait list; makes accurate and clear chip and cash transactions; and adheres to all company and department policies and procedures; West Virginia Lottery Commission regulations; and in accordance with Internal Controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• • Greet players and manage the poker waitlist
  • Seat guest into games quickly and accurately
  • Start and maintain poker games based on demand
  • Track players using the table management system
  • Assist supervisors and dealers to keep tables running efficiently
  • Explain promotions, rules, tournament information, and answer player questions
  • Execute cash to chip transactions with guests and facilitate table fills
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
  • Ensures behavior and appearance are in compliance with established standards
  • Maintains a professional work environment with management and staff
  • Maintains complete confidentiality of all company information at all times
  • Participates in meetings and training as required
  • Performs all job duties in a safe and responsible manner and reports safety hazards immediately
  • Performs other duties as may be assigned by department and/or company management
  • Ability to work evenings, weekends and holidays.