BANQUETS/CATERING ASSISTANT MANAGERPENN Entertainment

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

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  Assist in the daily leadership and execution of banquet, catering, conference, and special event operations to ensure exceptional guest service and operational excellence.
• Review and execute Banquet Event Orders (BEOs), ensuring all event requirements, room setups, staffing plans, equipment needs, and service details are properly communicated and delivered.
• Oversee event setup, service, and breakdown activities, ensuring functions are executed according to established standards and client expectations.
• Act as the manager on duty for assigned events, providing floor leadership, directing team members, resolving operational challenges, and responding to guest concerns in a timely and professional manner.
• Supervise, train, coach, and develop banquet team members while promoting a culture of teamwork, accountability, and service excellence.
• Ensure banquet facilities, equipment, storage areas, and service stations are maintained in a clean, organized, safe, and guest-ready condition.
• Partner with Culinary, Beverage, Hotel, Sales, and other operational departments to ensure seamless event execution and guest satisfaction.
• Assist with scheduling, staffing, inventory controls, and other departmental administrative responsibilities as assigned.
• Support recruiting, onboarding, training, and performance management initiatives for banquet team members.
• Provide leadership support to other Food & Beverage outlets, special events, and resort operations as business levels dictate, including restaurants, bars, quick-service outlets, VIP experiences, festivals, and race-day activations during periods of reduced banquet activity.
• Ensure compliance with all company policies, food safety standards, sanitation requirements, and responsible alcohol service practices.
• Perform other duties as assigned.