BEVERAGE BAR PORTERPENN Entertainment
Job Summary
- Responsible for ensuring a consistent flow of services to guests by assisting cocktail servers and bartenders with their job functions.
- Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.
- Clears and wipes down tables in any lounge area absent of a cocktail server.
- Maintains a clean work environment in accordance with Health Department standards.
- Checks glass washers for proper chemicals.
- Maintains soap and hand towels at hand sink areas.
- Maintains par stock levels by placing orders for all bar supplies.
- Receives and delivers products to appropriate outlet and stocks in accordance to specification.
- Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required.
- Stocks server wells in accordance to specifications with all products and supplies required.
- Cuts fruit to specification and prepares all condiment caddies.
- Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers.
- Distribute clean bar towels and collect soiled ones and discard them in the appropriate place.
- Collect all excess glasses from bars and restock them in their appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas.
- Organize and clean pump rooms, coolers and storage areas to specification.
- Sweep and mop pump room, coolers and storage area floors.
- Soak and clean soda bag-inbox hoses and nozzles.
- Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required.
- When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way, delivering ACES at all times.
- Use guest name during interaction and remember their preferences.
- Promptly and professionally prepare beverages to specification with speed and accuracy.
- Promptly and professionally handle guest issues and communicate problems and concerns to management.
- Requires evidence of age from any guest who appear to be under the age of thirty (30).
- Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner.
- Provides guest with property information, promotions, programs and attractions.
- Maintain a professional and neat appearance at all times.
- Display a courteous and friendly attitude to all team members and guests.
- Assist co-workers as needed.
- Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same.
- Adheres to all department and company policies and procedures, regulatory state and federal laws
- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs, as well as delivering ACES Customer Service to every guest.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Demonstrate and exhibit characteristics and behavior in accordance with Property Core Values
- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Ability to work evenings, weekends and holidays.