BOX OFFICE REPRESENTATIVEPENN Entertainment

DUTIES AND RESPONSIBILITIES  

The following and other duties may be assigned as necessary: 

• Welcome and direct guests as they approach the box office 

• Operate the box office during show nights in a professional and efficient manner 

• Manage each artist’s guest list as indicated in the contract 

• Distribute promotional or VIP passes to individuals 

• Make changes quickly to guest list on day of show  

• Identify faces/names on a red list provided by the artist’s management team 

• Sell tickets to walk-up customers and distribute will-call tickets 

• Verify guest identification before releasing tickets to the appropriate party 

• Accurately process credit card payments and comped tickets 

• Award ticket package add-ons, such as food coupons and PENN Cash 

• Use ticketing software to locate and manage reservations or ticket orders 

• Answer guest inquiries related to ticket availability, seating, and show details 

• Communicate clearly with event and security staff regarding guest check-ins 

• Maintain an organized and secure box office area throughout the event 

• Assist with end-of-shift reconciliation and reporting 

• Provide information about the venue layout, show schedules, and amenities 

• Monitor guest activity to ensure a safe and enjoyable environment 

• Support basic setup, takedown, or clean-up tasks as needed 

• Communicate effectively with other team members and event leadership 
• Ability to work Friday/Saturday from 4-8:30 p or 5:30-9:30p