MARKETING REPRESENTATIVE - PROMOTIONSPENN Entertainment
Job Summary
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
- Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.
- Assists all customers (internal and external) with their concerns.
- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.
- Accurately completes paperwork supporting promotions and bus.
- Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.
- Assists guests by directing them to appropriate areas and contact department for guest needs.
- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.
- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
- Work in conjunction with other departments on an as needed basis.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Adheres to all company, state, and regulatory policies and procedures.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Ability to work evenings, weekends and holidays as business needs dictate.