Customer Success Engineer - Federal
- Military veterans preferred
2024-04-27 AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Reston Virginia 22090 United States
Job Description:
Job Description
Must be a US Citizen MUST HAVE A MINIMUM SECURITY CLEARANCE OF TS/SCI with FSP
Spry Squared is looking for a strong Customer Success Engineer for our client to join the Federal team in providing world class post-sales technical leadership to the end clients.
Providing advice and guidance as the subject matter expert to ensure successful ongoing usage and adoption of the proprietary technologies
Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with the solution platform
Walking directly with our internal Product Management, Engineering, Sales and Marketing teams.
Some travel to customer locations (<10%)
Technical Skills Desired:
Strong understanding of Networking and Security fundamentals
Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
Highly Desired: One or more of the following certificates: CCIE, JNCIE or VCDX
Experience in working for a startup company
Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc.)
Qualifications
Must be a US Citizen MUST HAVE AN ACTIVE SECURITY CLEARANCE OF TS/SCI with FSP
B.S. Computer Science or equivalent educational experience
2+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Additional information
All your information will be kept confidential according to EEO guidelines.
Salary: $180,000 - $220,000 annually Depending on Experience
Company Description
Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe.
Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.